At God in My Heart, each product is made to order with care, faith, and personalization. Because of the custom nature of our print-on-demand model, we have a specific policy in place for returns, cancellations, and refunds. Please review our policy carefully before placing an order.
1. Order Cancellation
Once your order enters production, we are unable to cancel or modify it. Most items begin production within 12 hours of order placement, so cancellation requests cannot be guaranteed.
2. Address Changes
We use automated systems to verify shipping addresses. If your order has an address issue, you must correct it within 3 days of ordering. Failure to do so will result in automatic cancellation. Once your order is in production, we cannot update the shipping address.
3. Lost in Transit
Orders are considered lost if they do not arrive within the maximum expected delivery timeframe. Claims for lost items must be submitted within 60 days of the order date. After this period, we cannot guarantee compensation.
4. Reprint & Refund Policy
We strive for excellence, but occasional issues may occur. We offer reprints or refunds in the following situations:
4.1 We will cover the cost if:
- There is a manufacturing error (misprint, incorrect item, defect).
- The product arrives broken or damaged in transit.
- You receive the wrong item.
- The package is lost, and the correct shipping address was provided.
- The order exceeds expected shipping timeframes.
📌 Action Required:
- Submit a claim within 14 business days of delivery.
- Provide photo evidence clearly showing the issue (see Section 4.3 below).
- Use our [Contact Page] or email us at [email protected].
4.2 We do not cover reprints or refunds if:
- You selected the wrong size or item by mistake.
- You are dissatisfied with the product due to personal preference.
- The item is still within production or standard shipping time.
- The shipping address was incorrect.
- The package is marked "Delivered" by the carrier, but you claim it wasn’t received.
- The courier made delivery attempts but was unsuccessful.
4.3 Photo Evidence Guidelines
To approve a reprint or refund, please submit clear, high-quality photos:
a) Apparel:
- Full product photo showing the design
- Close-up of damage or misprint
- (Optional) Shipping label photo
b) Wall Art:
- Entire artwork with visible design
- Backside of the product
- Damaged area with design visible
- (Optional) Shipping label
c) Other Products:
- Entire item with design shown
- Close-up of damage or defect
- (Optional) Shipping label
d) Wrong Items Received:
- All received items together
- (Optional) Shipping label
Measurement Guidance for Apparel:
- Chest: 1 inch below armholes, measured flat
- Length: From highest shoulder point down
- Sleeve: From center back neck to sleeve end
5. Returns
We do not accept returns for customized orders. In rare cases, a return may be accepted for quality issues, but no refunds are issued unless authorized. Returned goods sent without prior approval are forfeited.
6. Exchanges
We do not offer exchanges due to the made-to-order nature of POD. Every item is printed specifically for you—therefore, we do not keep inventory to exchange.
7. Substitution Policy
If a product is out of stock, we may substitute it with a similar item of equal or greater quality and matching size/color. If no substitute is available, we will cancel and refund the item.
Refunds or replacements will not be issued for approved substitutions.
8. Bulk Orders & Custom Packaging
8.1 Bulk Orders
We do not offer bulk discounts or wholesale pricing. Bulk orders will be shipped in consolidated packaging where possible.
8.2 Custom Packaging
We do not support custom inserts, notes, or branded packaging due to third-party production and fulfillment limitations.